Montréal: 514.225.7627 | Ottawa: 613.695.2782 | Canada/USA: 1.800.267.3663

FAQ | Terms of Service

ORDER PICK-UP

PICK-UP: Your order must be picked up in its original packaging within 15 days of receipt by Mikaza Home. A storage fee of 5$/day will apply after 15 days.
PICK-UP LOCATIONS:
Ottawa: 250 City Centre, dock 120, Ottawa, ON, K1R 6K7.
Montreal: Our Montreal store has an external warehouse. Pick up location will depend case by case on order size. We will advise you based on the items you purchase.

DELIVERY and ASSEMBLY

Local (Ottawa/Hull, or Montreal/Laval and surrounding areas) delivery is $99-199 per order, depending on zone and required service (see in-store). Delivery includes placement of packages in your room of choice. Assembly of furniture and removal of waste is extra. Please take note we do not: assemble or install lighting products, affix furniture and mirrors to walls, assemble furniture from other suppliers. If arranged ahead of time, we are happy to pick-up your old furniture for a nominal fee, and donate to a local charity.

ORDER LEAD TIME

We order your furniture within 3 business days of purchase and normal arrival lead time varies from 1 to 6 weeks (8-10 weeks for custom upholstery). In special cases, such as custom orders, or if a greater delay is expected, our staff will make best efforts to advise you as soon as possible. Rush delivery requests can not be guaranteed.

RETURN POLICY/WARRANTEE

All returns or damage claims must be made in writing or in person within 3 business days of receipt of goods. Please inspect your goods upon receipt.

Defects: All our products destined for residential use are backed by a full 1 year warranty on manufacturing defects. Glass items only guaranteed until time of delivery/pick-up. Additional warranties may be available, as applicable. All Canadian made sofas are guaranteed for life on frame and suspension.

All products destined for commercial use are covered by a limited 30 day warranty against manufacturing errors. All other warranties are void for commercial use.

Damages: For damages during shipping, we will repair or replace the piece(s) at our sole discretion. A photo may be required. All repair work must be brought to Mikaza Home by the customer.

All other returns: Within 3 days of receiving your order, you may return your purchase for store credit, minus delivery charges and a 25% restocking fee based on the regular price of the returned item(s). All returned items must be in their original packaging. No returns on custom orders including -but not limited to- made to order sofas, tables, cabinets and beds, as well as liquidation and final sale items. No refunds in any cases.

Order cancellation: Orders cancelled within 24 hours are eligible for 100% store credit. Because we process your order within 1 day of purchase, all orders cancelled 2 days or later are subject to a 25% restocking fee.

NATURAL PRODUCTS

As many of our products are made of natural sources such as wood, marble and cowhide, there are variations which occur naturally and do not affect the quality or function of the products. We consider these part of the beauty of dealing with natural products. However, should the variations affect the use, durability or safety of the product, it will be replaced. Examples of variations which do not affect quality include, but are not limited to minor knots in wood, micro-fissures in marble, colour patterns in our cowhide products and lot to lot dye variations in leather and wood products.

PRICES

Prices are subject to change without notice, unless your order has been processed. Every effort is made to maintain accuracy of our prices online versus in store. In case of a discrepancy, in-store price takes priority.

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